Thank you for shopping with Elora Ornaments. We are committed to delivering your jewellery safely and smoothly across India.

Shipping Coverage

We currently ship across India.

Order Processing Time

All orders are usually processed within 24–48 hours after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

Estimated delivery timelines may vary based on your location. Most orders are delivered within:

  • 3–7 business days for major cities
  • 5–10 business days for other locations

Please note that delivery timelines may occasionally be affected due to courier delays, weather conditions, festivals, or unforeseen circumstances.

Shipping Charges

We offer free shipping across India on all orders.

Cash on Delivery

Currently, Cash on Delivery (COD) is not available.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

Incorrect Address Information

Customers are requested to provide accurate shipping and contact details while placing an order.

Elora Ornaments will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping information, please contact us immediately before the order is dispatched.

Delivery Delays

While we work closely with trusted courier partners to ensure timely delivery, unexpected delays may occasionally occur.

In such cases, we appreciate your patience and understanding. Our support team will always assist you in tracking and resolving delivery-related concerns.

Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with clear photos and order details so we can assist you promptly.

Contact Us

For shipping-related queries, please contact:

Elora Ornaments
Saligramam, Chennai, Tamil Nadu

Email: eloraornaments@gmail.com
Phone: +91 8148227452

Website: www.eloraornaments.com