This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Elora Ornaments (“we”, “our”, “us”, or the “Website”).

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser details
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Search terms or websites that referred you to us
  • Information about how you interact with our website

We refer to this information as “Device Information”.

Technologies We Use

Cookies

Cookies are small data files stored on your device that help improve your browsing experience and website functionality.

Log Files

Log files collect information such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags & Pixels

These technologies help us understand user behaviour and improve our website performance and customer experience.

Order Information

When you place an order or attempt to make a purchase through Elora Ornaments, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details

Please note that payment information is processed securely through trusted third-party payment gateways. Elora Ornaments does not store your debit/credit card information.

How We Use Your Information

We use the information collected to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Improve website functionality and shopping experience
  • Detect fraud or suspicious activity
  • Send promotional emails, WhatsApp updates, or marketing communications (only where applicable)

Sharing Your Personal Information

We may share your information with trusted third-party services that help us operate our business, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting services
  • Analytics and marketing tools

Your information is only shared where necessary to provide these services.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable precautions and follow industry-standard practices to protect your personal information and ensure secure transactions on our website.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

  • Access your personal information
  • Correct or update your information
  • Delete your information
  • Withdraw consent for marketing communications

To request any changes regarding your personal data, please contact us using the details below.

Data Retention

We retain order information for our business records unless you request deletion where legally applicable.

Third-Party Services

Our website may contain links to third-party websites or services. Elora Ornaments is not responsible for the privacy practices or content of external websites.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

We encourage users to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us:

Elora Ornaments
Saligramam, Chennai, Tamil Nadu

Email: eloraornaments@gmail.com
Phone: +91 8148227452

Website: www.eloraornaments.com